Shipping Information
At Chic Ladies Shoes Store, we understand that you’re excited to receive your fashion-forward footwear. We strive to process and ship your orders as quickly as possible to ensure your new shoes arrive promptly.
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods & Delivery Times
- Standard Shipping – $12.95
- Carrier: DHL or FedEx
- Delivery Time: 10-15 business days after shipment
- Tracking included
- Free Shipping – Orders over $50
- Carrier: EMS
- Delivery Time: 15-25 business days after shipment
- Available for most regions (excluding some Asian countries and remote areas)
Please Note: Delivery times are estimates and may vary due to customs processing, weather conditions, or other factors beyond our control. We ship globally, excluding certain Asian regions and remote areas.
Returns & Exchanges Policy
We want you to love your Chic Ladies Shoes as much as we do! If you’re not completely satisfied with your purchase, our hassle-free returns and exchanges policy ensures you can shop with confidence.
Eligibility Requirements
- Timeframe: Returns and exchanges must be initiated within 15 days of receiving your order
- Condition: Items must be unworn and in original condition
- Packaging: Original packaging must be included and undamaged
- Tags: All original tags and labels must be attached
- No Wear: Shoes must be free from any signs of wear or damage
Non-Returnable Items
For hygiene reasons, Gift Boxed Slippers cannot be returned or exchanged unless they are defective or damaged upon arrival.
How to Initiate a Return or Exchange
- Contact Customer Service
- Email us at [email protected] within 15 days of receiving your order
- Use the provided template below to ensure we have all necessary information
- Wait for Authorization
- Our team will review your request within 1-2 business days
- We’ll provide a Return Authorization Number and shipping instructions
- Package Your Items
- Carefully pack items in original packaging with all tags and accessories
- Include a copy of your order confirmation or packing slip
- Ship Your Return
- Use the provided shipping label or ship to the address we provide
- We recommend using a trackable shipping service
- Processing
- Once received, we’ll inspect items and process your refund or exchange within 3-5 business days
Return & Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Content:
Dear Chic Ladies Shoes Store Customer Service Team,
I would like to request a [return/exchange] for my recent order.
Order Information:
– Order Number: [Your Order Number]
– Order Date: [Order Date]
– Product(s) to Return/Exchange: [Product Name(s) and Size(s)]
– Reason for Return/Exchange: [Please specify – Size issue, Defective, Changed mind, etc.]
Preferred Resolution:
– [Refund to original payment method]
– [Exchange for: Product Name, Size, Color]
My Contact Information:
– Full Name: [Your Full Name]
– Email: [Your Email Address]
– Phone: [Your Phone Number]
Please provide instructions for returning the item(s).
Thank you,
[Your Name]
Refund Information
Refund Processing Time
- Credit Card/PayPal Refunds: 5-10 business days after we process your return
- Original Shipping Costs: Non-refundable, unless the return is due to our error or defective products
- Return Shipping: Customers are responsible for return shipping costs
Refund Method
Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal account). The refund will appear on your statement based on your financial institution’s processing times.
Exchange Information
Exchange Options
- Size exchanges (subject to availability)
- Color exchanges (subject to availability)
- Exchange for different style (price differences will be charged or refunded accordingly)
Exchange Shipping
We offer free shipping for exchanges within the same product category. For exchanges to higher-priced items, you’ll be charged the price difference plus any additional shipping costs if applicable.
Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately at [email protected]. We will arrange a prepaid return label and expedite your replacement or refund.
Need Assistance?
Our customer service team is here to help with any questions about shipping, returns, or exchanges:
Email: [email protected]
Response Time: 1-2 business days
We’re committed to ensuring you love your Chic Ladies Shoes as much as we love creating them!